In a simplified form it takes three key ingredients to create an outstanding heating, ventilating and air conditioning system for a home or business. These three ingredients are an Engineered Design, a Quality Controlled Installation, and Top-rated Equipment.
Engineered Design
The foundation of every good project starts with a well thought-out and technically sound design. A good designer will start the process by calculating actual heating and cooling loads for the structure. This is used to select the size of the unit and to determine how many units are needed. He will then determine the best place to locate the equipment for optimum efficiency, serviceability, and acoustics. The next step is to determine the best placement for grills and then calculate the size of the duct runs. If ducts are too small the system will not be able to move enough air to meet the cooling load, room temperatures will vary, grills will be noisy, and the system will operate inefficiently. Properly sized ducts are quiet, allow the system to operate efficiently, and less prone to leakage.
A good designer will also determine what technologies can be applied to the system to improve overall performance. Examples of this can be high efficiency filtration, zoning controls, high SEER rated units, active humidity control, or energy recovery ventilation. These options are not always essential and can even cause problems if not applied properly.
At Capstone we approach every home or business with this same engineered approach. We provide the customer with an engineered design as described above and also give further applicable options to enhance the system. We are one of the few companies in this area that actually has graduate engineers as part of our design/installation team.
Quality Controlled Installation and Service
To implement a good design takes a team effort. The engineer’s design is clearly communicated to the project manager who in turn directs a well trained installation crew. Nothing is installed without a clear set of drawings to guide the installation technicians. During and after the completion of the installation the project manager and engineer inspect the job for accuracy to design and overall quality.
The installation technicians have a fundamental understanding of HVAC principals, knowledge of the local codes, and a set of “best practices” from which to work. A good lead technician is capable of foreseeing and dealing with actual jobsite challenges that may require adjustments to the original design. Each step of the installation is tracked via a documented checklist to make sure no detail is missed.
Once the installation is complete a factory trained service technician comes to start the system and complete the final testing/check out. Service technicians have specific training in refrigeration and controls that installers typically do not and due to the complexity of today’s equipment it is a necessity for the service technicians to make the final adjustments to ensure optimum operation of the system. The final readings of the system are documented and kept on file. The service technician, project manager, and engineer are all available to train the customer or answer any questions throughout the process.
Every air conditioning system requires on going maintenance. Filters must be changed regularly and a factory trained service technician should complete a preventative maintenance checklist each Fall and Spring. If a problem should arise, a service technician is available locally 24 hours a day, 7 days a week.
At Capstone we are excited to have a team as described above. We strive to serve our customers with knowledge of our trade and dedicated service. We do this through on-going internal training and a company culture of treating others the way we would want to be treated.
Top-rated Equipment
The third ingredient for an outstanding HVAC system is to install equipment worthy of the needs of the customer. In the innovative, technological, and highly competitive era that we live in it is not surprising that there are so many good choices for equipment brands. There are a few manufactures that make excellent products and there are also many lesser brands of equipment that provide a somewhat “lesser” product. The important thing to remember is to always make sure you compare “apples to apples”. Don’t compare a respected brand with a third rate brand and think you are getting the same thing. Also, even among the respected brands make sure you are comparing the same tier (good, better, best) of product. Efficiency is not the only differentiator between tiers. Acoustics, durability, warranties, IAQ features, serviceability, and aesthetics will vary.
At Capstone we proudly represent Carrier brand products. We are a Carrier Factory Authorized Dealer and we specifically choose to sell Carrier units because Carrier has a long history (actually the longest) in the industry that is packed full of innovative leaps and strong product offerings. Carrier consistently offers the best line of products across all tiers while remaining competitively priced. Carrier also has a warehouse in Waco that supplies parts and equipment to its dealers which is something none of the other top manufacturers do. This minimizes down time associated with repairs and allows us to provide customers what they need, not just what we have stuck in our warehouse that we have to sell. Beside a solid equipment offering Carrier is also a leader in indoor air quality products, zoning controls, thermostats, and overall efficiency.
As a consumer, always ask a contractor about these three key ingredients. If the contractor cannot provide a detailed design before he starts the work or if he doesn’t have a quality control process, you run the risk of getting a system that does not meet your needs. Similarly if the contract does not represent a respected line of equipment then you’re running the risk of having a unit for the next 10 to 15 years that is not the quality you expected. At Capstone, we are pleased to be able to provide our customers with all the ingredients needed to make each air conditioning system an outstanding air conditioning system.